Delivery & returns

We want you to always be 100% satisfied with your order.

After you have placed your order and confirmed your design, we will ship your package as soon as possible. You will receive your tracking number from us by email.

Delivery

We offer free shipping within Germany . Your package should get to you in 2-3 business days.

Shipping to Austria takes 4-5 working days and costs €13.99. If your package cannot be delivered, it will either be auctioned off or disposed of. Therefore, please contact DHL Customer Service.

For Switzerland, the shipping costs are at least €25. Shipments can often be charged with customs costs. Our tip for you: look around for alternative addresses in Germany - see German delivery address for Swiss » Mypaketshop.com » fair & licensed .

return

Unfortunately we do not offer refunds or exchanges on personalized prints. Prints will only be replaced if defective or damaged. If there are any problems with the order, please contact us within 7 days of delivery.

So that we can assign your order, please always give us your order number directly. You can find this in your order confirmation email and is marked with a hashtag # (e.g. #1234).

Feel free to write to us on Instagram (@nikahkhat) or send us an email to pay-info@nikahkhat.de and describe your problem. Don't forget to include your order number.

Disclaimer

Please note that each print is made and wrapped especially for you as a one-off. It is in the nature of things that there may occasionally be minimal points where the foil does not stick.

FAQ

  • How do I place an order?

    Super easy:

    You choose your favorite design and enter your information. You can see how the design looks with your names with the preview button. Don't worry, the other information (city, date, etc.) will be adjusted during production, the sample text only remains in the preview.

    If you want less information on your nikahkhat, you can enter this in the "Special requests" line. Now put it in the shopping cart and pay :) If you have special requests, we will make an extra draft and let you approve it via Instagram or e-mail.

  • Are these official documents?

    If we add the dowry (mahr), it would be an official Islamic document. In principle, however, most decide against it and sign the official contract directly with the imam. Our nikahkhats are primarily intended to be a beautiful keepsake. Please note: you must follow the rules in force in your country if you also want to be married under the law of your country. For example, you have to have a civil marriage in Germany in order to be considered married in Germany.

  • Do I get a draft?

    If you have any special requests, we will send you a draft either by email or via Instagram. Otherwise you can view a draft with your names via the preview button on the product page.

  • Characteristics of your Nikahkhat

    You can choose the sizes with the product! We currently have two sizes available. Please note that for designs with foil, it is normal that not everything is 100% covered with foil, it is in the nature of things that the foil is weaker in these areas.

  • Additional wishes

    You can easily tell us about special requests or change requests via Instagram (@nikahkhat) or enter them in the "Additional wishes" line on the product page.